The Puerto Rico Energy Bureau established the minimum performance levels the company must achieve to get incentives, but not the penalties, making its oversight difficult. The Public-Private Partnerships Authority now says that LUMA will only be penalized if any investigation concludes that it failed to fulfill its responsibilities.
The 436 consumers who filed a complaint with the Puerto Rico Energy Bureau (NEPR) against Sunnova Energy Corporation, a residential solar panel leasing company, were right. The NEPR recognized in a report the web of problems the complainants faced: the equipment did not provide the service or savings promised to consumers. They had put their signature on a tablet for an alleged credit check, but the company used the signature to stamp it on a contract that they had not been shown. The clients found out that, to challenge the invoices or seek any remedy, they had to go through an arbitration process (outside the courts and the NEPR) and pay lawyers’ fees. Thus, they ended up tied for 25 years to an energy purchase agreement that they had not seen before signing and from which there was no escape.
