Energy Bureau

The Puerto Rico Energy Bureau established the minimum performance levels the company must achieve to get incentives, but not the penalties, making its oversight difficult. The Public-Private Partnerships Authority now says that LUMA will only be penalized if any investigation concludes that it failed to fulfill its responsibilities.

The 436 consumers who filed a complaint with the Puerto Rico Energy Bureau (NEPR) against Sunnova Energy Corporation, a residential solar panel leasing company, were right. The NEPR recognized in a report the web of problems the complainants faced: the equipment did not provide the service or savings promised to consumers. They had put their […]